Our Team

  • Nathan M. Eldridge

    Founder and CEO

  • Kelly E. Eldridge

    Founder and President

  • Logesh Shanmugam

    Solutions Architect & Integrator

Nathan has held senior leadership positions at several prominent technology companies and is a seasoned entrepreneur. In his corporate career, he's been at the helm of global engineering and product development, most recently managing a team of over 300 engineers spread across 14 countries for a company valued at over $4 billion.

Nathan's formal education includes a bachelor's degree in engineering and multiple master's degrees in management, systems and processes, and business administration with a focus on finance.

Currently, Nathan is channeling his extensive experience in technology development, cost-efficient operations, and process improvement to revolutionize the window treatment industry.

In 2021, Nathan's entrepreneurial spirit inspired him to launch his first franchise, Gotcha Covered, in the window treatment industry in Dallas.

Shortly after, he joined forces with his sister to open a second franchise in Houston.

By 2022, Nathan and Kelly took their ambitions international, moving to Germany and founding their third company, Franchise Support Services (FSS).

When Nathan isn't steering the ship at our company, he's off exploring the world, driven by his love for travel, food, and the occasional hunting adventure.

Nathan's culinary curiosity has led him to traverse the globe in search of the most memorable meals and captivating stories.

Fun fact: Nathan once managed to visit 32 different countries in a single year!

Kelly has spent two decades excelling in various sales, customer service, and project management roles. Her extensive experience enabled her to thrive as a business owner, successfully running the Gotcha Covered of Allen franchise before selling it to a larger business seeking expansion.

Before moving to Europe, Kelly's passion for the window treatment industry remained unwavering, and she is now excited to lead the FSS team.

Drawing from her owner/operator expertise, Kelly is dedicated to providing best-in-class support for all our customers.

Kelly is a dynamic individual who loves cooking, traveling the world, sharing laughs with friends over good wine, and brightening others' days with thoughtful gifts.

Kelly and Nathan recently had their first child and are enjoying the new experience of having a new boss!

Logesh, our solutions architect, brings a wealth of expertise in creating efficient processes and delivering quality solutions. With a background as a senior engineer, he earned a stellar reputation for his innovative problem-solving skills and ability to enhance operational efficiencies while working alongside Nathan.

As an entrepreneur, Logesh co-founded a joint venture dedicated to sourcing and supplying high-quality cooking oil to his local community. This venture reflects his passion for efficiency and entrepreneurship.

Logesh channels this same passion and innovative spirit into his role here, continuously striving to empower our customers with solutions that help them excel.

Logesh is an avid traveler who loves exploring the world with his friends. His long-term assignments in the United States, Europe, and Mexico have been transformative, shaping him into the dynamic professional he is today.

In his free time, Logesh dives into real estate investing and other exciting entrepreneurial ventures. His passion for business is matched by his deep commitment to family and the rich traditions of Indian culture, which remain close to his heart.